Shipping & Delivery Policy

At ToMetics, we strive to ensure that your global skincare, luxury fragrances, cosmetics, and personal care products reach you safely, securely, and without delay. This Shipping & Delivery Policy outlines our delivery procedures, timelines, rates, and operational conditions across Bangladesh.

1. Delivery Coverage & Timelines

We process and dispatch orders 6 days a week (Saturday through Thursday, excluding national public holidays).

  • Inside Dhaka City: Delivered within 24 to 48 hours (1–2 working days) after order confirmation.

  • Outside Dhaka / Suburbs: Delivered within 3 to 5 working days via our trusted third-party courier partners.

Note: Delivery times are estimates and may occasionally be subject to minor delays due to adverse weather conditions, political disruptions, or courier logistics peak volumes.

2. Shipping Charges & Free Shipping

  • Inside Dhaka City: ৳60 standard delivery fee.

  • Outside Dhaka / Nationwide: ৳120 standard delivery fee.

  • Free Shipping Eligibility: We offer free shipping on all orders with a subtotal of ৳2,000 or above. The free shipping discount automatically applies at checkout once your cart meets the threshold.

3. Cash on Delivery (COD) & Order Verification

To ensure fast dispatch and prevent fraudulent or duplicate orders, we maintain the following verification rules:

  • Phone Verification: First-time customers or high-value orders may receive a quick confirmation call or SMS from our customer support team prior to dispatch.

  • Outside Dhaka COD: For Cash on Delivery orders outside Dhaka, we reserve the right to request an advance payment covering the courier delivery fee before dispatching the parcel.

  • Refusal at Doorstep: Refusing a Cash on Delivery package at the door for non-product-defect reasons without prior notice disrupts logistics operations and may result in the suspension of COD privileges for future orders.

4. Store Pick-Up Option (Jamuna Future Park)

If you prefer to collect your order directly from our physical counter:

  • Select In-Store Pickup (if available at checkout) or contact our support team immediately after placing your order.

  • Please bring your Order ID and digital confirmation receipt when collecting your package at our retail location:

    ToMetics, Jamuna Future Park, Kuril, Dhaka, Bangladesh.

5. Order Tracking

Once your order is handed over to our courier partner (e.g., Steadfast, Pathao, RedX), you will receive a confirmation SMS and/or email containing your Courier Tracking Number and a direct tracking link to monitor your delivery status in real time.

6. Package Inspection & Unboxing Video Requirement

To safeguard your shipment against transit damage, leakage, or missing items:

  • Outer Package Condition: Please check the outer courier bag/box upon arrival. If the package appears severely torn, opened, or tampered with, notify the delivery driver immediately and contact ToMetics support before accepting it.

  • Mandatory Unboxing Video: Per our Return & Replacement Policy, you must record a continuous, unedited unboxing video from the moment you cut open the sealed courier package. This video serves as compulsory proof in the rare event of missing or broken items during transport.

7. Failed Deliveries & Returned Parcels

Our courier partners will attempt delivery to your provided address up to 2 times.

  • If you are unavailable to accept the delivery, please coordinate with the courier driver via phone or contact our support hotline.

  • If a package is returned to us due to an incorrect/incomplete address or repeated failure to answer courier calls, re-shipping charges must be borne by the customer before re-dispatch.

8. Contact Our Logistics Team

For any questions regarding your delivery, tracking, or shipping delays, please contact us:

  • Hotline / WhatsApp: [Comming Soon]

  • Email: [email protected]

  • Store Location: ToMetics, Dhaka, Bangladesh.