Privacy Policy

This Privacy Policy explains how Tometics BD ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website (tometics.com) or our physical store at Jamuna Future Park. We are committed to securing your data in compliance with the laws of Bangladesh and the requirements of our payment gateway partners.

1. Information We Collect To process your orders and provide a seamless shopping experience, we may collect the following information:

  • Personal Identification: Full name, billing address, delivery address, phone number, and email address.

  • Transaction Data: Order history, payment method details (processed securely via encrypted third-party gateways like bKash/SSLCommerz; we do not store your raw credit card numbers).

  • Store Security Data: If you visit our physical outlet at Jamuna Future Park, please note that our premises are monitored by 4K CCTV systems for the safety of our inventory, staff, and customers.

2. How We Use Your Information We use the collected data strictly for the following business operations:

  • To fulfill and deliver your orders of skincare, fragrances, and personal care products.

  • To send you order confirmations, shipping updates, and invoices.

  • To prevent fraudulent transactions and unauthorized purchases.

  • To provide customer support and respond to inquiries.

3. Information Sharing with Third Parties We absolutely do not sell, rent, or trade your personal information to third-party marketing companies. Your data is only shared with essential operational partners:

  • Courier Services: (e.g., Steadfast, Pathao, RedX) to deliver your packages.

  • Payment Processors: To securely authorize and process your digital payments.

  • Legal Authorities: If required by the laws of Bangladesh or the Directorate of National Consumers' Right Protection (DNCRP) to comply with legal investigations or fraud prevention.

4. Data Security We employ secure server hosting, SSL encryption on tometics.com, and strict physical security at our retail location to protect your data against unauthorized access or disclosure.

5. Your Rights You have the right to request a copy of the personal data we hold about you, or request its deletion, by contacting us at [Email Address].

6. Changes to This Policy We reserve the right to update this Privacy Policy as our business grows. Any changes will be posted immediately on this page.